Terms of use

1. What these terms are

These terms are a contract between you and Svoista OÜ, Estonian business registry code 17575762, registered address: Tornimäe tn 5, Kesklinna linnaosa, 10145 Tallinn, Estonia, covering the Svoista app and the svoista.com site.

By signing up for or using the app, you agree to these terms. How we process your data is described in the Privacy policy. In-app purchases are also governed by the terms of the App Store or Google Play.

2. Account and age

The app is for people aged 18 and over. At sign-up you give your true year of birth.

One account belongs to one person. You are responsible for keeping your sign-in secure and for what happens in your account.

We may restrict or close an account that breaches these terms or the law, and will tell you where possible.

3. What Svoista does

Svoista picks pieces from niche brands for your taste and lets you try them on virtually. We do not sell goods: the “Buy” button takes you to the brand's website, and you enter into the purchase contract with the brand, under its delivery, exchange and return terms.

Prices, availability, sizes and descriptions come from the brands and may be out of date or inaccurate. Check them on the brand's website before you buy.

Brands that work with us through affiliate networks pay us a commission if a purchase follows a visit from Svoista. We take no sales commission from Ukrainian brands. Brands may also pay for banners in the “New” section, marked “ad”. Neither commission nor advertising affects the order of pieces in the feed, search and “Similar” (see “How ranking works”).

4. Virtual try-on and artificial intelligence

Looks, AI models and recognition results are created by artificial intelligence. A look is not a photograph: the fit, colour, texture and size of the real piece may differ. Do not rely on a look as a guarantee of how a piece will fit.

Every look is marked as AI-generated. When you share a look, do not present it as a real photograph.

Upload only your own photos, or photos of a person who has agreed to it. Photos of children, nude or indecent images and photos that infringe anyone's rights are not allowed. We may automatically reject a photo or a look that breaks these rules.

Your photos remain yours. You allow us to process them only to provide the service to you.

5. Tokens, subscription and trial

Some actions are paid: virtual try-on, the AI model, search by photo, trying on wardrobe pieces and finding similar ones. The app shows how many tokens an action costs before you take it. A token is charged only for a successful result, and correcting a look is free.

Tokens are bought in the app through the App Store or Google Play. Tokens bought separately do not expire. Tokens have no monetary value, cannot be exchanged for money and cannot be transferred to another account.

A subscription credits tokens every month and unlocks the personalised order of the feed. Unused subscription tokens carry over to later months, but you can accumulate no more than two months' allowance.

A subscription renews automatically until you cancel it in the App Store or Google Play settings, at least 24 hours before the end of the paid period. After cancelling you keep access until the end of the paid period. Deleting your account does not cancel the subscription.

The price, length and availability of a trial are shown by the app store before purchase. After the trial the subscription becomes paid unless you have cancelled it. After sign-up we may give a short introductory access with a few tokens; its length and size are shown in the app.

If you delete your account, unused tokens are lost with it.

6. Refunds

In-app purchases are sold by Apple or Google, so refunds are handled under their rules: for the App Store through reportaproblem.apple.com, for Google Play through your Google Play order history.

This does not limit consumer rights that cannot be excluded by law.

7. Intellectual property

The app, the site, their design and texts belong to the operator or are used by it with the rightholders' permission. Photos, names and descriptions of pieces belong to the brands.

The names SVOISTA and СВОЇСТА and the Ї mark are used by the operator with the rightholders' permission. A trademark application in Ukraine has been filed by natural persons, the founders of the project. No applications have been filed in Estonia or the EU.

You may use the app and the looks you create for personal, non-commercial purposes. Commercial use of materials from the app or the site without written consent is prohibited.

8. What is not allowed

• automatically collecting data from the app or the site;
• circumventing limits, token payments or the app's protections;
• decompiling the app, except where the law allows it;
• creating accounts in someone else's name or with a false age;
• using the service to break the law or infringe the rights of others.

9. Liability

The app and the site are provided “as is”. We work to keep everything running but do not guarantee uninterrupted operation or the accuracy of artificial intelligence results.

We are not responsible for brands' goods, delivery, returns or websites, or for decisions made on the basis of looks or information in the app.

Nothing in these terms limits liability that cannot be excluded under applicable law, or narrows your rights as a consumer.

10. Waiting list and brand enquiries

By leaving your address on the site's waiting list, you ask to be told when the app is available in the App Store and Google Play. It is free and creates no obligation for you or for us.

A brand enquiry sent through the site creates no contractual relationship. The terms of a brand's participation are set out in a separate agreement.

11. Termination

You can stop using the service and delete your account at any time. If we decide to stop operating the app, we will tell you in advance.

12. Governing law and disputes

These terms are governed by the law of Estonia. If you are a consumer, you keep the protection of the mandatory rules of the law of the country where you live. Disputes are settled by negotiation and, failing that, before the court having jurisdiction under the law.

13. Changes to these terms

Updates are published on this page with the version date. We tell you about material changes in the app before they take effect. If you do not agree with the new terms, you can delete your account.

Questions: hello@svoista.com; legal matters: legal@svoista.com.